FAQ

Answer – There are multiple ways to book our highly trained and professional maids.  The easiest way is to book a maid via using our easy booking page.  Other easy options include via phone call or through emailing at help@helpsters.ae

Answer – You will receive an instant confirmation via email once you have booked a maid via our website Helspters cleaning services.  Consequently, you will also receive a phone call from one of our representatives to confirm your booking and making note of any additional requests or services that you may require.  The email booking is generally responded promptly, however, we always request a window period of 1 hour for response.

Answer – At Helspters cleaning services, we take great pride in ensuring customer satisfaction and delight.  It is the core of our existence.  Once you have used our services and prefer to use the same maid, we will ensure that the maid is always available to clean your house.  Ideally, our representative will take note of your house cleaning requirement days proactively and book the same maid accordingly, however, in certain circumstances where you would require the maid on an ad-hoc or random basis, we would request a prior notice of only 1 day to confirm the booking.

Answer – This is a rather tough question to answer because the cleaning hours depend entirely on your fundamental house cleaning needs and or additional housekeeping tasks like ironing, laundry, oven cleaning etc.  Based on our experience on average sized homes, a studio apartment would generally require 2 hours, 1 bedroom would require 3-4 hours, 2 bedrooms would require 4-5 hours.  As such, there is no definite answer as it depends on the scope of cleaning required.  We generally request all our clients to provide us enough time as our objective is to avoid a rushed or hasty job and rather provide you a perfectly cleaning home.

Answer – Absolutely! You can certainly provide the keys of your house to the maid and leave the house stress free to focus on your personal agenda.  However, we earnestly suggest that for your first house cleaning service, you should be present at home and guide the maid on your fundamental focus areas, along with giving her a full tour of the house.   For subsequent cleaning bookings, you may either provide her the set of keys, which we take full responsibility and accountability of, or leave the keys under the mat or with the security personnel.  In case when you are not present at home, we can always collect the payment at a later point, should you be a regular weekly or bi-weekly customer.

Answer -If you are booking a house cleaning session with materials, then you can enjoy utmost peace of mind and require no materials to be handed over to the maid.  Our maid will carry all the key cleaning materials to ensure that you have a perfectly clean house.  In case you do not want the maid to carry cleaning materials, we would request you to provide us the following cleaning items:

• Vacuum cleaner
• Cleaning Mop
• Multi-purpose Cleaning Spray
• General Purpose Polish
• Floor Cleaner
• Bleach
• Limescale Remover
• Micro Fibre Cloths
• Furniture Polish